Privacy Policy

1. Introduction

Airis Mat (airis.earendil-commerce.com) is operated by 69.120.977 CINTIA MARA NETO GOMES (“we”, “us”, “our”). We are committed to protecting your privacy and handling your personal information transparently and securely. By using our website you agree to the practices described in this policy.

2. Information We Collect

Information you provide

• Order data: full name, email address, phone number, shipping and billing address, and the items you purchase.
• Payment information: handled entirely by our payment processor (see section 4). We never see or store your full card number.
• Communications: messages you send us through the contact form or by email, including any photos you attach to a support request.

Information collected automatically

• IP address, browser type and version, device type and operating system.
• Pages visited, time spent on the site, referring website and the actions you take (for example, adding a kit to the cart).
• Cookie and pixel identifiers described in section 5.

3. How We Use Your Information

• To process and deliver your order and send order confirmations, tracking updates and receipts.
• To provide customer support and handle refunds, replacements and guarantee claims.
• To improve our website, products and customer experience.
• To measure and optimize our advertising (see section 5).
• To send marketing emails, only if you have opted in. You can unsubscribe at any time using the link in every email.
• To prevent fraud and comply with legal obligations.

4. Payment Processing

Payments are processed by Stripe, a PCI-DSS Level 1 certified payment provider. Your card details are transmitted directly to Stripe over an encrypted connection and are never stored on our servers. Stripe’s privacy policy is available at stripe.com/privacy.

5. Cookies and Tracking Technologies

We use the following categories of cookies and similar technologies:

• Essential cookies — required for the cart, checkout and site security to work. These cannot be switched off.
• Meta (Facebook) Pixel and Conversions API — we use Meta’s advertising tools to measure the effectiveness of our ads and to show you relevant ads on Meta platforms. The Pixel sets the _fbp and _fbc cookies in your browser. In addition, our server sends the same events (such as page views, add-to-cart and purchases) to Meta together with your IP address, browser user agent and — where applicable — a hashed version of your email address, so that events can be matched and de-duplicated. Meta’s data policy is available at facebook.com/privacy/policy.
• Analytics — we may use Google Analytics or a similar service to understand how visitors use the site. Data is aggregated and does not identify you personally.

You can control cookies through your browser settings, and you can manage the ads you see from Meta in your Meta ad preferences. Blocking essential cookies may prevent you from completing a purchase.

6. Who We Share Your Information With

We share personal information only with the service providers we need to run our business:

• Stripe — to process payments.
• Shipping carriers and fulfilment partners — to deliver your order (name, address, phone number).
• Meta Platforms — advertising measurement, as described in section 5.
• Google — website analytics, if enabled.
• Email and customer-support tools — to send order emails and answer your messages.

We do not sell your personal information. We may disclose information if required by law, to enforce our terms or to protect our rights, customers or the public.

7. Data Retention

• Order and invoice data: 5 years, to meet accounting and tax obligations.
• Marketing data: until you unsubscribe or ask us to delete it.
• Analytics data: up to 26 months.
• Support messages: for as long as needed to resolve your request and for a reasonable period afterwards.

8. Your Rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Delete your personal information, subject to legal retention requirements.
• Restrict or object to certain processing, including marketing.
• Receive a copy of your data in a portable format.
• Opt out of the sharing of your information for targeted advertising.
• Withdraw consent at any time, where processing is based on consent.

These rights are provided under the EU and UK GDPR, the Brazilian General Data Protection Law (LGPD) and US state privacy laws such as the California Consumer Privacy Act (CCPA/CPRA). To exercise any of them, email support@earendil-commerce.com. We will respond within 30 days and will never discriminate against you for exercising your rights.

9. Security

Our website is served over SSL/TLS encryption. Payment data is handled by Stripe under PCI-DSS standards. Access to personal information is limited to team members and providers who need it to serve you. No method of transmission or storage is 100% secure, but we take reasonable measures to protect your data.

10. International Data Transfers

69.120.977 CINTIA MARA NETO GOMES is based in Brazil, and our website, payment and advertising providers operate in the United States and other countries. When we transfer personal information from the EEA or the UK, we rely on Standard Contractual Clauses and the UK International Data Transfer Addendum, or on the adequacy and certification mechanisms of our providers.

11. Children’s Privacy

Our website is not directed at children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, contact us and we will delete it.

12. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with a revised “Last updated” date. Continued use of the website after a change means you accept the updated policy.

13. Contact Us

Email: support@earendil-commerce.com
Operator: 69.120.977 CINTIA MARA NETO GOMES · CNPJ: 69.120.977/0001-49
Rua Rio Grande do Sul, 108, Jockey de Itaparica, Vila Velha - ES, CEP 29103-895, Brasil