Terms of Service

1. Introduction

These Terms of Service (“Terms”) govern your use of the Airis Mat website at airis.earendil-commerce.com (the “Site”) and any purchase you make through it. If you do not agree with these Terms, please do not use the Site.

2. About Us

The Site and the Airis Mat brand are operated by 69.120.977 CINTIA MARA NETO GOMES, CNPJ 69.120.977/0001-49, registered at Rua Rio Grande do Sul, 108, Jockey de Itaparica, Vila Velha - ES, CEP 29103-895, Brasil. You can reach us at support@earendil-commerce.com.

3. Products

We sell diatomite stone mats and related accessories, sold individually and in kits (for example, the Kit Duo and the Kit Bathroom+). Diatomite is a natural mineral: small variations in color, texture, pattern and weight between mats are expected and do not constitute a defect. Product images are for illustration; dimensions and weights are approximate.

4. Health and Wellness Statements

Airis Mat is a household product, not a medical device. Statements on the Site about moisture, mold and indoor air describe how the product works — a mat that dries quickly leaves less damp for mold to grow on — and are not medical advice. They are not intended to diagnose, treat, cure or prevent any disease, including asthma, allergies or other respiratory conditions. If you have a health concern, consult a qualified professional. Customer reviews reflect individual experiences and results vary.

5. Ordering and Payment

• You must be at least 18 years old to place an order.
• You agree to provide accurate, current and complete information at checkout.
• Prices are shown in USD. Payments are processed securely by Stripe.
• An order is accepted when we send the dispatch confirmation. We may refuse or cancel an order — for example, in case of suspected fraud, a pricing or stock error, or a shipping destination we cannot serve — and will refund any amount already paid.

6. Pricing and Promotions

Prices may change at any time, but changes will not affect orders already confirmed. Promotional discounts (such as a percentage off or “limited time” offers) apply only during the stated period and cannot be combined unless we say otherwise. Compare-at prices reflect our regular selling price. Taxes, where applicable, are shown at checkout.

7. Shipping and Delivery

Delivery destinations, times and costs are described in our Shipping Policy, which forms part of these Terms. Delivery dates are estimates; we are not liable for delays caused by carriers, customs or events outside our control.

8. Refunds and Returns

Every order is covered by our 30-day money-back guarantee. The full conditions are in our Refund Policy, which forms part of these Terms.

9. Product Use and Care

Please follow the care guide supplied with your mat: place it on a flat, dry surface, rinse with water only, let it air-dry upright and refresh the surface with the included sanding pad when needed. Do not use soap, bleach or oils on the stone, do not drop it, and keep it away from open flames. We are not responsible for damage caused by use contrary to these instructions.

10. Reviews, Testimonials and Statistics

Reviews and testimonials on the Site are from customers and reflect their personal experience. Any percentages or survey results we publish are based on voluntary post-purchase surveys of Airis Mat customers and are provided for information only.

11. Intellectual Property

All content on the Site — including text, images, videos, logos, graphics and design — is owned by or licensed to 69.120.977 CINTIA MARA NETO GOMES and protected by copyright and trademark laws. You may not copy, reproduce, distribute or create derivative works from any part of the Site without our prior written permission.

12. Limitation of Liability

To the fullest extent permitted by law, 69.120.977 CINTIA MARA NETO GOMES is not liable for any indirect, incidental, special or consequential damages arising from your use of the Site or the products. Our total liability for any claim related to an order is limited to the amount you paid for that order. Nothing in these Terms limits liability that cannot be limited by law, including mandatory consumer rights.

13. Force Majeure

We are not responsible for failure or delay in performing our obligations caused by events beyond our reasonable control, including natural disasters, strikes, carrier disruptions, pandemics, government actions or failures of third-party services.

14. Governing Law and Consumer Rights

These Terms are governed by the laws of Brazil. If you are a consumer, you also benefit from the mandatory consumer-protection rules of the country or state where you live (for example, US state law), and nothing in these Terms takes those rights away.

15. Dispute Resolution

If you have a problem, contact us first at support@earendil-commerce.com — most issues are resolved within a few days. If we cannot reach an agreement within 30 days, either party may pursue the remedies available under applicable law.

16. Changes to These Terms

We may update these Terms from time to time. The current version is always available on this page with its “Last updated” date. Orders are governed by the Terms in force when the order was placed.

17. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions continue in full force and effect.

18. Contact Us

Email: support@earendil-commerce.com
69.120.977 CINTIA MARA NETO GOMES · CNPJ: 69.120.977/0001-49
Rua Rio Grande do Sul, 108, Jockey de Itaparica, Vila Velha - ES, CEP 29103-895, Brasil