Shipping Policy

1. Shipping Destinations

Airis Mat currently ships to: United States. If your country is not listed, contact us at support@earendil-commerce.com and we will let you know if we can deliver to you.

2. Shipping Options and Delivery Times

Delivery estimates count from the day your order is dispatched, not the day it is placed, and refer to business days (Monday to Friday, excluding public holidays). Standard shipping is free on every order and every kit.

3. Order Processing

Orders are processed and dispatched within 1–3 business days. During promotions or periods of high demand, processing may take up to 5 business days. We will email you if we expect a longer delay.

4. Tracking Your Order

As soon as your order ships, you will receive an email with a tracking link. If you have not received tracking information within 5 business days of placing your order, check your spam folder and then contact us at support@earendil-commerce.com.

5. Packaging

Diatomite stone is strong under foot but can crack if dropped. Every mat is shipped in a rigid box with foam padding and corner protection, together with the included sanding pad and care guide. Please unpack with care and keep the packaging until you are sure the mat arrived intact.

6. Duties and Taxes

• United States: no additional customs charges. Applicable sales tax, if any, is shown at checkout.
• Canada: orders may be subject to import duties, taxes or brokerage fees charged by the carrier on delivery. These are the responsibility of the recipient and are not included in the price.

7. Shipping Address

Please check your shipping address carefully at checkout. If you notice a mistake, contact us as soon as possible — we can update the address before dispatch, but not after the parcel has left our warehouse. Orders returned to us because of an incomplete or incorrect address can be re-shipped for an additional shipping fee, or refunded minus the original shipping cost.

8. Delayed or Lost Orders

If your order has not arrived within the estimated delivery window plus 5 business days, contact us at support@earendil-commerce.com. We will open an investigation with the carrier within 48 hours. If a parcel is confirmed lost, we will send a replacement or issue a full refund — your choice.

9. Damaged in Transit

If your mat arrives damaged, take photos of the item and the packaging and contact us within 14 days of delivery. We will replace it free of charge or refund you in full. See our Refund Policy for details.

10. Contact Us

Email: support@earendil-commerce.com — response time: within 24–48 hours.