Refund Policy

1. Our Guarantee

Every Airis Mat order is covered by a 30-day satisfaction guarantee. Try the mat in your own home. If it is not what you expected, send it back within 30 days of delivery and we will refund the purchase price. No questions, no hassle.

2. 30-Day Money-Back Window

You have 30 days from the date of delivery to request a refund. To be eligible:

• You must contact us within 30 days of receiving your order.
• The mat must be returned to us. Normal use is fine — you do not need to keep it unused to qualify — but items that have been broken through misuse (for example, cracked after being dropped or cut) are not eligible.
• Where possible, please return the mat in its original packaging to protect the stone in transit.

Return shipping is paid by you, unless the item arrived damaged, defective or incorrect (see section 3). Once we receive and inspect the return, we issue your refund.

Kits sold as Buy 1, Get 1 Free are refunded in full when every mat in the kit is returned. If only the paid mat is returned, the refund is the kit price minus the retail value of the free mat ($59.90).

3. Damaged, Defective or Incorrect Items

Diatomite stone is fragile, and despite careful packaging a mat can occasionally be damaged in transit. If your order arrives damaged, defective or different from what you ordered:

• Contact us within 14 days of delivery.
• Include photos of the item and the packaging.
• We will send a free replacement or issue a full refund — your choice. You will not need to return the item.

4. How to Request a Refund

Email us at support@earendil-commerce.com with:

• Your order number or the email address used at checkout.
• A brief description of the issue (optional for guarantee returns).
• Photos, if the item arrived damaged or incorrect.

We review every request within 48 hours and reply with a resolution and, where needed, return instructions.

5. Refund Options

Depending on the situation, we may offer:

• A full refund to the original payment method.
• A replacement shipment at no additional cost.
• A partial refund if only part of the order was affected.

6. Refund Processing

Refunds are processed within 5–10 business days after approval (or after we receive your return, for guarantee returns). The time it takes for the refund to appear on your statement depends on your bank or card provider.

7. Non-Refundable Situations

• Requests made more than 30 days after delivery.
• Items broken through misuse, improper care or alteration after delivery.
• Express shipping fees, unless the return is due to our error.
• Return shipping costs for guarantee returns.

8. Late or Missing Refunds

If your refund has been approved but has not appeared within 10 business days, first check with your bank or credit card company, as processing times vary. If it still has not arrived, contact us at support@earendil-commerce.com and we will trace it.

9. Exchanges

We do not currently offer direct exchanges. If you would like a different kit, please request a refund and place a new order.

10. Cancellations

You can cancel an order for a full refund at any time before it is dispatched. Once an order has shipped, the 30-day guarantee above applies. See our Shipping Policy for processing times.

11. Contact Us

Email: support@earendil-commerce.com — response time: within 24–48 hours.